Frequently Asked Questions

SwapRocket is a cryptocurrency exchange platform that allows you to swap, buy, and sell cryptocurrencies quickly and securely. We offer competitive rates, a user-friendly interface, and no registration requirements for basic exchanges.

No, SwapRocket doesn't require registration for basic cryptocurrency exchanges. Simply select the currencies you want to exchange, enter your wallet address, and complete the transaction.

SwapRocket is available worldwide, except in countries with restrictions on cryptocurrency trading. Please check your local regulations regarding cryptocurrency transactions.

Currently, we don't have a dedicated mobile app, but our website is fully optimized for mobile devices, allowing you to use all our services on any smartphone or tablet with an internet connection.

Most transactions are completed within 5-30 minutes, depending on blockchain network conditions. For some cryptocurrencies, it might take longer during periods of high network congestion.

SwapRocket charges a small service fee (typically 0.5-2%) which is included in the exchange rate. There are also network fees for blockchain transactions, which vary depending on the cryptocurrency and current network conditions.

Once a transaction is submitted to the blockchain, it cannot be canceled. However, if the transaction hasn't been processed yet, please contact our support team immediately for assistance.

If your transaction is taking longer than expected, please check the status on the blockchain explorer. If it's been more than 2 hours without confirmation, contact our support team with your transaction ID for assistance.

Yes, there are minimum exchange amounts for each cryptocurrency to ensure the transaction value exceeds network fees. Maximum limits may apply for certain exchange pairs. These limits are displayed when you initiate an exchange.

SwapRocket supports over 300 cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Solana (SOL), Cardano (ADA), and many more. You can view the full list of supported cryptocurrencies on our exchange page.

Yes, we support multiple networks for certain cryptocurrencies. For example, you can exchange USDT on Ethereum (ERC-20), Tron (TRC-20), or Binance Smart Chain (BEP-20) networks. Always make sure to select the correct network when providing your wallet address.

Our exchange rates are based on real-time market data from multiple cryptocurrency exchanges. We continuously monitor these rates to ensure you get the best possible rate for your exchange, after accounting for our service fee.

Sending cryptocurrency to an incorrect address or on the wrong network can result in permanent loss of funds. Always double-check the cryptocurrency and network type before confirming any transaction. If you believe you've made an error, contact our support team immediately.

Yes, SwapRocket prioritizes security. We use a non-custodial exchange model, which means we never hold your cryptocurrencies. All transactions occur directly between blockchain wallets, and we employ industry-standard security measures to protect user data.

For basic exchanges, we only collect minimal information necessary to process your transaction. For larger transactions that require KYC verification, we securely store your personal information in compliance with data protection regulations.

If you suspect any unauthorized activity related to your SwapRocket transactions, contact our support team immediately with details of the situation. We also recommend securing your personal wallet and changing any relevant passwords.

You can contact our support team through the 'Contact Us' page on our website, via email at support@swaprocket.com, or through our live chat available during business hours. We aim to respond to all inquiries within 24 hours.

We offer 24/7 ticket support, although response times may be longer during overnight hours and weekends. For urgent matters, our live chat support is available during business hours.

We provide comprehensive guides and tutorials in our Help Center, accessible from the main menu. These resources cover various topics including how to exchange cryptocurrencies, security best practices, and troubleshooting common issues.