Terms of Use

These Terms of Use constitute a binding agreement between SwapRocket and the user as soon as the user visits the Website and uses Services. By doing so, the user confirms that they have read and accepted these Terms of Use in their entirety before using our services.

The user accepts that Terms of Use may be updated by SwapRocket from time to time. If the user does not read and accept the Terms of Use in its entirety they should not use or continue using the Services.

We reserve the right to alter, amend or modify these Terms from time to time, in our sole discretion. We will provide you with notice of such changes by sending an e-mail, providing notice on the homepage of the Website and/or by posting the amended Terms via our Website and updating the "Last Updated" date at the top of these Terms. The amended Terms will be deemed effective immediately upon posting on the Website.

Our Services provide you with the possibility to Exchange one type of crypto asset for another one. The rates provided are based on real-time market conditions from multiple exchanges.

"Crypto Assets" herein shall be deemed as type of assets which can only and exclusively be transmitted by means of block-chain technology, including but not limited to digital coins and digital tokens and any other type of digital mediums of exchange, such as Bitcoin, Ethereum, Ripple, etc., to the full and absolute exemption of securities of any kind.

SwapRocket is a non-custodial service. We do not hold, store, or take custody of your crypto assets except for the brief period during which an in-flight exchange is being processed through our third-party liquidity providers, and we never control your private keys. Your crypto assets pass through those liquidity providers and the relevant blockchain networks solely to complete your exchange, and you remain the owner of your assets throughout. Any withholding or freezing of assets described in these Terms applies only to crypto assets that are in transit through the Service during an exchange, and never to assets held in your own wallet.

2.1 Exchange Rate

When using our platform, all exchanges use a fixed rate system:

2.2 Technical Issues

Technical issues arising from your misuse of our services, including but not limited to creating incorrect transactions, entering a wrong address, sending transactions through wrong chains, sending transactions without required Extra ID (Memo, Destination tag, etc.) and other types of user mistakes may be resolved by our technical support team with certain limitations.

Upon successful resolution of a technical issue, the crypto assets sent incorrectly will be returned to the user, less all applicable fees.

Some types of cases require additional operating costs, therefore refunding/processing of certain incorrectly sent transactions will imply supplementary fees. These supplementary fees can be either extracted from the refund amount or can be sent by you to the fee collection address provided by our technical department.

You hold SwapRocket harmless against any losses or damages arising from your misuse of our services and agree to pay the required refund fees, supplementary fees and operating costs, should these be applicable.

SwapRocket keeps its fee policy transparent. The current fee structure is two-layered and is comprised of exchange and network fees.

Prior to your use of the Services and on an ongoing basis you represent, warrant, covenant and agree that:

• You use our Services at your sole option, discretion, and risk
• You are solely responsible for any applicable taxes which may be payable while using our Services
• You are NOT in, under the control of, or a national or resident of any country where crypto assets transactions are explicitly prohibited
• You are at least 18 years old or of other legal age, according to your relevant jurisdiction
• You agree to pay the fees for Exchanges completed via Services as defined by SwapRocket
• You understand the risks associated with Internet-based systems and blockchain protocols
• You guarantee that your crypto assets belong to you, are not sold, encumbered, not in contention, or under seizure
• You shall provide correct information for completing the Exchange (e.g., wallet addresses)

You further represent, agree and warrant, that you will not violate any law, contract, third-party right or commit a tort by accessing or using the Services, and that you are solely responsible for your actions and/or inactions while using our Services. Without prejudice to the foregoing, you represent, agree and warrant, that YOU WILL NOT:

• Use our Services if any applicable law in your country prohibits you from doing so
• Use our Services to participate in fraudulent, scam or any type of illegal activity
• Exchange via our Services or attempt to pay-in crypto assets obtained from illegal activities
• Provide false, inaccurate, or misleading information
• Attempt to modify, decompile, reverse-engineer or disassemble our software in any way
• Use any automated means or interface not provided by us to access the Services or to extract data
• Attempt to circumvent any content filtering techniques we employ
• Develop any third-party applications that interact with our Services without our prior written consent
• Encourage or induce any third party to engage in any of the activities prohibited under this Section

SwapRocket maintains a policy of regulatory compliance and does not make its Services available to persons or entities located in, ordinarily resident in, organized under the laws of, or accessing the Services from any jurisdiction subject to comprehensive international sanctions, embargoes, or trade restrictions (each, a "Restricted Location").

By accessing or using the Services, you represent and warrant that you are not located in, a citizen or resident of, or otherwise subject to the jurisdiction of any Restricted Location, and that you are not identified on any list of prohibited or restricted parties, including the OFAC Specially Designated Nationals and Blocked Persons (SDN) List or any equivalent list maintained by a competent authority.

We reserve the right to restrict, suspend, or refuse access to the Services from any jurisdiction at our sole discretion, including through geo-blocking or IP-based filtering, and to update the list of Restricted Locations at any time without prior notice. Using a VPN, proxy, or any other tool to misrepresent your location in order to access the Services from a Restricted Location is a material breach of these Terms.

SwapRocket is committed to preventing the use of its Services for money laundering, terrorist financing, fraud, sanctions evasion, and other financial crimes. Exchanges initiated through the Services are executed by and through our licensed liquidity and processing partners, who apply risk-based anti-money laundering ("AML"), counter-terrorist-financing ("CTF"), and sanctions-compliance controls consistent with applicable laws and recognized industry standards.

As a non-custodial service, the standard use of our Services does not require account registration or routine identity verification. Transactions processed through the Services are subject to the automated transaction-monitoring, blockchain-analytics, and sanctions-screening procedures of our licensed liquidity and processing partners, which screen transactions and wallet addresses against sanctions lists and databases of known illicit activity.

Pending the completion of any requested verification, the relevant transaction may be suspended, delayed, or declined, and any crypto assets then in transit through the Services for that exchange may be temporarily withheld by the processing partner. Where verification is not satisfactorily completed, or where a violation of these Terms or applicable law is identified, the transaction may be declined and, where legally required, the relevant in-transit assets may be frozen and the matter reported to the competent authorities. Any such withholding or freezing applies only to assets in transit through the Services and never to assets held in your own wallet.

You agree to cooperate fully and promptly with any compliance request. You acknowledge and consent that relevant information may be shared with law enforcement, regulators, and the licensed liquidity, processing, and compliance partners involved in executing your transaction, to the extent required or permitted by applicable law. Any KYC information collected is processed in accordance with our Privacy Policy.

You may not use, and may not permit any third party to use, the Services to engage in, facilitate, or further any of the following prohibited activities:

• Money laundering, terrorist financing, or financing the proliferation of weapons
• Any transaction involving the proceeds of crime, fraud, theft, bribery, corruption, or any other unlawful activity
• Exchanging crypto assets that you know or have reason to believe are derived from, or are intended to fund, illegal activity, including darknet marketplaces, ransomware, or extortion
• Sanctions evasion, or transacting on behalf of any sanctioned person, entity, or jurisdiction
• Tax evasion or the deliberate circumvention of any reporting obligation
• Trafficking in illegal goods, controlled substances, weapons, stolen data, or child sexual abuse material
• Market manipulation, fraud, or any deceptive, abusive, or unfair practice
• Infringing the intellectual property, privacy, or other rights of any third party
• Distributing malware, conducting phishing, or attempting to gain unauthorized access to any system, account, or network
• Using bots, scrapers, or other automated means to abuse, overload, or interfere with the Services

You are solely responsible for the security and proper use of the Services. In particular, you acknowledge and agree that:

• You are responsible for the safekeeping of your own wallets, private keys, seed phrases, and credentials. SwapRocket never has custody of your private keys, does not custody your funds outside the processing of an active exchange, and cannot recover funds once they have been sent
• You must verify all transaction details — including the receiving address, network, amount, and any required memo, tag, or Extra ID — before confirming an exchange, as blockchain transactions are irreversible
• You are responsible for ensuring that the wallet addresses you provide are correct, supported, and under your control
• You are responsible for determining whether your use of the Services is lawful in your jurisdiction and for complying with all applicable laws, including any tax and reporting obligations
• You are responsible for the device, connectivity, and software you use to access the Services, and for protecting yourself against phishing, malware, and fraudulent imitations of our Website
• You will not rely on the Services as your sole source of information for any financial decision

SwapRocket shall not be liable for any loss arising from your failure to meet these responsibilities, including funds sent to an incorrect or unsupported address, transactions sent without a required memo or tag, or losses resulting from compromised credentials.

Never share the details of your transaction, including, but not limited to, your transaction ID, the transaction hash, recipient address and/or the e-mail you used to contact SwapRocket, with anyone except SwapRocket representatives. SwapRocket will not request specific information about user accounts, transactions or other personally identifiable data from you unless necessary to complete a transaction or address your inquiry.

Our collection and processing of personal data is described in detail in our Privacy Policy, which forms part of these Terms. By using the Services, you also acknowledge and agree to the practices described in the Privacy Policy.

SwapRocket does not and will not provide any investment advice or legal advice regarding your exchange. You acknowledge that only you are responsible for your decisions and actions performed on our platform and we will not make any personal recommendations or advise you on the exchange of particular crypto assets.

Be aware that crypto assets are generally subject to high volatility due to their early stage of development, both technologically and financially. Crypto assets may not have specific forms of protection or regulation by governmental bodies, which means that by exchanging crypto assets, you will not be able to enforce guarantees or safeguards expected with regulated financial services.

"Third-Party Content" means content provided by third parties, including links to web pages of such parties, which may be represented on the Website. "Third-party service" refers to any platform or network where crypto assets belong to you or where you are the beneficial owner of crypto assets, or any website or platform which we redirect you to.

While using our Services, you may encounter Third-Party Content. We do not control, endorse or adopt any Third-Party Content and shall have no responsibility for it, including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable.

You may be charged fees by the third-party service provider. SwapRocket is not responsible for any third-party services's fees. You are solely responsible for your use of the third-party service, and you agree to comply with all terms and conditions applicable to any third-party service.

All our intellectual property assets ("IP") including but not limited to all copyrights, trademarks, patents, service marks, trade names, software code, icons, logos, characters, layouts, trade secrets, buttons, color scheme and graphics are protected by local and international intellectual property laws and treaties.

We hereby grant you a limited, nonexclusive and non-sublicensable license to access and use our IP for your personal use only. In any case, you may not alter, modify, reproduce, distribute or commercially exploit any materials, including text, graphics, video, audio, software code, user interface design or logos.

You agree and consent to receive electronically all Communications that SwapRocket may send in connection with your use of our Services. "Communications" means any communication, agreement, document, receipt, notice and disclosure. You may withdraw your consent to receive electronic Communications by sending a withdrawal notice to support@swaprocket.io. If this is the case, you waive your right to plead ignorance. If you withdraw consent to receive electronic Communications, SwapRocket may suspend or terminate your use of the Services.

Except as expressly provided to the contrary in writing by Us, our Services are provided on an "As is" and "As available" basis. WE EXPRESSLY DISCLAIM, AND YOU WAIVE, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO OUR SERVICES.

Exchanges via our Services cannot be canceled by SwapRocket. Therefore, check the details of your exchange before confirming. SwapRocket is not responsible for your crypto assets once they have been sent outside of the Services. Moreover, SwapRocket doesn't guarantee the uptime of the exchange.

To the maximum extent permitted by applicable law, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF SWAPROCKET (INCLUDING OUR DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES AND AGENTS), WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE SWAPROCKET OR TO THESE TERMS EXCEED THE FEES PAID BY YOU TO SWAPROCKET WITHIN 3 MONTHS IMMEDIATELY PRECEDING THE DATE OF ANY CLAIM GIVING RISE TO SUCH LIABILITY.

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless SwapRocket and its affiliates, and their respective directors, officers, members, employees, agents, and service providers (collectively, the "Indemnified Parties"), from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your access to or use of the Services
• Your violation of these Terms or any applicable law or regulation
• Your violation of any right of a third party, including any intellectual property or privacy right
• Your provision of inaccurate, incomplete, or misleading information
• Any prohibited or illicit activity conducted by you through the Services

This indemnification obligation will survive the termination of these Terms and your use of the Services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

SwapRocket takes all possible measures to integrate and exchange only those digital coins and digital tokens and other types of digital mediums of exchange that cannot be classified as "security" by SEC or other competent national authorities.

The responsibility for the fact that the crypto asset cannot be treated as "security" lies with the owner of digital token and/or digital coin. SwapRocket reserves the right at its sole discretion to prohibit and discontinue any exchanges with the token or the coin if there is any risk or indication that such token and/or coin can be treated as "security".

We reserve the right to terminate these Terms and your access to the Services in the following cases:

• If for any reason We decide to discontinue to provide the Service, by providing at least 3 calendar days' notice
• If We believe that you have breached any of the terms of these Terms, immediately without notice
• If We decide to terminate our Services, immediately without notice

SwapRocket may suspend or terminate your access to the Services, or the processing of any crypto asset transaction, at any time if it determines in its sole discretion that you are accessing the Services from a Restricted Location or are violating any part of these Terms.

The Services are operated by SwapRocket (the "Operator"). These Terms, and any dispute or claim arising out of or relating to them or your use of the Services, are governed by the laws of the jurisdiction in which the Operator is established, without giving effect to any conflict-of-laws principles. Until the Operator's jurisdiction of establishment is designated in these Terms, the agreement to arbitrate set out below shall be governed by the law of England and Wales so that it remains valid and enforceable.

You and the Operator agree to first attempt to resolve any dispute informally. Either party must notify the other in writing of a dispute within 30 days of when it arises and allow 30 days to resolve it in good faith before commencing arbitration. Notice to the Operator must be sent to support@swaprocket.io.

If a dispute is not resolved within 30 days of such notice, it shall be resolved exclusively by final and binding arbitration on an individual basis, administered under the UNCITRAL Arbitration Rules then in force. The arbitration shall be conducted in English before a single arbitrator, and the seat of arbitration shall be London, United Kingdom; hearings may be conducted remotely. Notwithstanding the foregoing, either party may seek injunctive or equitable relief for the alleged unlawful use of intellectual property in any court of competent jurisdiction. Any claim must be brought within one (1) year after the dispute arises, or it is permanently barred.

These Terms contain the entire agreement, and supersede all prior and contemporaneous understandings between the parties regarding the Services.

In the event of any conflict between these Terms and any other agreement you may have with SwapRocket, the terms of that other agreement will prevail only if these Terms are specifically identified and declared to be overridden by such other agreement.

Our failure or delay in exercising any right, power or privilege under these Terms shall not operate as a waiver thereof.

The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall remain in full force and effect.

You may not assign or transfer any of your rights or obligations under these Terms without prior written consent from SwapRocket. SwapRocket may assign or transfer any or all of its rights under these Terms, in whole or in part, without obtaining your consent or approval.