Frequently Asked Questions

SwapRocket is a fast and secure cryptocurrency exchange platform that lets you swap between 100+ cryptocurrencies with competitive rates. Our service focuses on simplicity, speed, and security without unnecessary complications.

SwapRocket connects to multiple cryptocurrency exchanges and liquidity providers to find the best exchange rates. When you initiate a swap, we execute the exchange and send the cryptocurrency directly to your provided wallet address, with no middlemen involved.

Yes, SwapRocket prioritizes security with industry-standard encryption and security protocols. We don't store your funds, as all transactions occur directly between blockchain networks. Our non-custodial approach means you always maintain control of your assets.

No, you don't need to create an account to use SwapRocket's exchange service. Simply enter the amount you want to exchange, provide your receiving wallet address, and complete the transaction. Optional account creation is available for accessing features like transaction history.

Most exchanges complete within 5-30 minutes, depending on the cryptocurrencies involved and network congestion. Complex swaps or high network activity might increase processing time. You can monitor your transaction status in real-time on our platform.

SwapRocket charges a small service fee (typically 0.5%) on each transaction. Network fees for the respective blockchains also apply. All fees are transparently displayed before you confirm your exchange, with no hidden costs.

SwapRocket supports both small and large exchanges. For standard transactions, there are no mandatory verification requirements. Enhanced limits are available through our optional verification process for users who need them.

If your transaction is taking longer than expected, check its status using your transaction ID. Network congestion can sometimes cause delays. Our support team is available 24/7 to assist with any transaction issues.

Once a transaction is submitted to the blockchain, it cannot be reversed due to the nature of blockchain technology. Always double-check your details before confirming a transaction.

SwapRocket supports 100+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Solana (SOL), and many others across multiple networks. Visit our supported cryptocurrencies page for the complete list.

Yes, SwapRocket enables cross-chain exchanges between different blockchain networks like Ethereum, Binance Smart Chain, Solana, and more. Our technology handles the complex cross-chain swaps seamlessly.

Exchange rates are determined in real-time based on multiple liquidity sources and exchanges. We constantly monitor rates across major exchanges to provide you with the most competitive rates available.

Yes! We welcome suggestions from our community. Contact our support team with your suggestion, and we'll evaluate adding it to our platform based on security, liquidity, and user demand.

SwapRocket implements multiple security measures, including data encryption, secure API connections, and regular security audits. Since we don't store your funds, there's no risk of platform hacks affecting your assets.

SwapRocket collects minimal information necessary to process your exchanges. For basic exchanges, we only need your receiving wallet address. We respect your privacy and follow strict data protection standards.

We employ advanced monitoring systems to detect suspicious activities while maintaining user privacy. Our platform includes automated risk scoring and transaction monitoring to maintain a secure environment.

Our support team is available 24/7 via email at support@swaprocket.io or through live chat on our website. For general inquiries, you can also reach us through our social media channels.

We're currently developing mobile apps for both iOS and Android devices. In the meantime, our website is fully optimized for mobile browsers, providing a seamless exchange experience on any device.

Check out our blog and learning resources section for educational content about cryptocurrency, blockchain technology, security best practices, and market insights. We regularly update with new articles and guides.