Terms of Use
Please read these terms carefully before using our services
Table of Contents
These Terms of Use and any terms incorporated herein (hereinafter, the "Terms") apply to your ("user", "you") use of the Services, including https://swaprocket.io/ ("Website"), the technology and the platform integrated therein and any related applications (including without limitation the mobile one) associated therewith, which are operated and maintained by SwapRocket ("SwapRocket", "We", or "Us").
We provide you with the possibility to use our Services as defined below on the following terms and conditions.
1Enforcement & Amendments
These Terms of Use constitute a binding agreement between SwapRocket and the user as soon as the user visits the Website and uses Services. By doing so, the user confirms that they have read and accepted these Terms of Use in their entirety before using our services.
The user accepts that Terms of Use may be updated by SwapRocket from time to time. If the user does not read and accept the Terms of Use in its entirety they should not use or continue using the Services.
We reserve the right to alter, amend or modify these Terms from time to time, in our sole discretion. We will provide you with notice of such changes by sending an e-mail, providing notice on the homepage of the Website and/or by posting the amended Terms via our Website and updating the "Last Updated" date at the top of these Terms. The amended Terms will be deemed effective immediately upon posting on the Website.
2Provided Services
Our Services provide you with the possibility to Exchange one type of crypto asset for another one. The rates provided are based on real-time market conditions from multiple exchanges.
For the purposes hereof "Exchange" shall mean an exchange of the crypto asset of one type to the crypto asset of another type at the terms and conditions set forth by exchanging parties, which is executed via the Third-party service in respective block-chain network. When you exchange crypto assets you acknowledge and agree that the Exchange will be processed through the third-party exchange service with additional fees applicable to such Exchange. You acknowledge and agree that the exchange rates information made available via the Services are an estimation only and may differ from prevailing rates available via other sources outside of our Services.
"Crypto Assets" herein shall be deemed as type of assets which can only and exclusively be transmitted by means of block-chain technology, including but not limited to digital coins and digital tokens and any other type of digital mediums of exchange, such as Bitcoin, Ethereum, Ripple, etc., to the full and absolute exemption of securities of any kind.
2.1 Exchange Options
When using our platform, you have access to two exchange rate options:
2.1.1 Floating Exchange Rate
The "Floating exchange rate" option means an exchange rate mode in which our platform does not guarantee the rate - so it fluctuates in accordance with the market. You acknowledge and agree that the exchange rate information made available via Services for the Floating exchange rate option is an estimation only and may differ from the actual rates available via other sources outside of our Services.
2.1.2 Fixed Exchange Rate
When using the "Fixed exchange rate" option, your rate gets "locked" for a specified period (typically 15-20 minutes depending on the cryptocurrency), meaning it remains the same regardless of market changes. You acknowledge and agree that for the Fixed exchange rate option, the exchange rate may differ from the floating rate.
Important Limitations
SwapRocket cannot guarantee the execution of transactions in the following cases:
- User sending crypto assets to a previously used one-time address
- User sending an incorrect amount of crypto assets that differs from the amount specified on the Website
- User not accounting for network fees, resulting in insufficient funds
- User sending crypto assets after the address expiration time
- User sending crypto assets after the time limit expires for fixed rate transactions
2.2 Technical Issues
Technical issues arising from your misuse of our services, including but not limited to creating incorrect transactions, entering a wrong address, sending transactions through wrong chains, sending transactions without required Extra ID (Memo, Destination tag, etc.) and other types of user mistakes may be resolved by our technical support team with certain limitations.
Upon successful resolution of a technical issue, the crypto assets sent incorrectly will be returned to the user, less all applicable fees.
Some types of cases require additional operating costs, therefore refunding/processing of certain incorrectly sent transactions will imply supplementary fees. These supplementary fees can be either extracted from the refund amount or can be sent by you to the fee collection address provided by our technical department.
You hold SwapRocket harmless against any losses or damages arising from your misuse of our services and agree to pay the required refund fees, supplementary fees and operating costs, should these be applicable.
3Fees
SwapRocket keeps its fee policy transparent. The current fee structure is two-layered and is comprised of exchange and network fees.
Exchange Fee
The exchange fee is the amount charged by SwapRocket for executing transactions initiated by the users. The fee structure depends on the transaction type (Floating or Fixed exchange rate). Floating exchange rate transactions typically incur a 0.5% fee from the output amount.
Network Fee
The network fee is paid to cryptocurrency miners for processing transactions in the network, and it serves to ensure withdrawals of the funds from exchanges. SwapRocket collects and transfers these payments to respective networks. The moment a transaction is created, this fee is displayed to the user, with the amount being based on our estimates. You acknowledge and agree that the final amount of the network fee charged can sometimes differ from our estimate due to the volatile nature of network fees.
4AML and KYC Procedure
SwapRocket reserves the right to apply the AML/KYC procedure to particular users, addresses, and particular transactions of crypto assets.
The up-to-date information on the AML/KYC procedures can always be found in ourAML/KYC Policy.
5Eligibility
Prior to your use of the Services and on an ongoing basis you represent, warrant, covenant and agree that:
- You use our Services at your sole option, discretion, and risk
- You are solely responsible for any applicable taxes which may be payable while using our Services
- You are NOT in, under the control of, or a national or resident of any country where crypto assets transactions are explicitly prohibited
- You are at least 18 years old or of other legal age, according to your relevant jurisdiction
- You agree to pay the fees for Exchanges completed via Services as defined by SwapRocket
- You understand the risks associated with Internet-based systems and blockchain protocols
- You guarantee that your crypto assets belong to you, are not sold, encumbered, not in contention, or under seizure
- You shall provide correct information for completing the Exchange (e.g., wallet addresses)
You further represent, agree and warrant, that you will not violate any law, contract, third-party right or commit a tort by accessing or using the Services, and that you are solely responsible for your actions and/or inactions while using our Services. Without prejudice to the foregoing, you represent, agree and warrant, that YOU WILL NOT:
- Use our Services if any applicable law in your country prohibits you from doing so
- Use our Services to participate in fraudulent, scam or any type of illegal activity
- Exchange via our Services or attempt to pay-in crypto assets obtained from illegal activities
- Provide false, inaccurate, or misleading information
- Attempt to modify, decompile, reverse-engineer or disassemble our software in any way
- Use any automated means or interface not provided by us to access the Services or to extract data
- Attempt to circumvent any content filtering techniques we employ
- Develop any third-party applications that interact with our Services without our prior written consent
- Encourage or induce any third party to engage in any of the activities prohibited under this Section
6Information Privacy
Never share the details of your transaction, including, but not limited to, your transaction ID, the transaction hash, recipient address and/or e-mail related to a SwapRocket account, with anyone except SwapRocket representatives. SwapRocket will not request specific information about user accounts, transactions or other personally identifiable data from you unless necessary to complete a transaction or address your inquiry.
You should ensure that your transactions and/or account details are not disclosed by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorized use of it.
7Risk Disclosure
SwapRocket does not and will not provide any investment advice or legal advice regarding your exchange. You acknowledge that only you are responsible for your decisions and actions performed on our platform and we will not make any personal recommendations or advise you on the exchange of particular crypto assets.
Be aware that crypto assets are generally subject to high volatility due to their early stage of development, both technologically and financially. Crypto assets may not have specific forms of protection or regulation by governmental bodies, which means that by exchanging crypto assets, you will not be able to enforce guarantees or safeguards expected with regulated financial services.
THE RISK OF LOSS IN THE EXCHANGE OF CRYPTO ASSETS CAN BE SUBSTANTIAL, AND THEREFORE YOU SHOULD UNDERSTAND THE POSSIBILITY OF LOSSES ASSOCIATED WITH THE EXCHANGE OF CRYPTO ASSETS AND MUST ASSUME RESPONSIBILITY FOR ALL THE RISKS ASSOCIATED WITH SUCH EXCHANGES AND FOR THEIR RESULTS.
8Third-Party Content and Services
"Third-Party Content" means content provided by third parties, including links to web pages of such parties, which may be represented on the Website. "Third-party service" refers to any platform or network where crypto assets belong to you or where you are the beneficial owner of crypto assets, or any website or platform which we redirect you to.
While using our Services, you may encounter Third-Party Content. We do not control, endorse or adopt any Third-Party Content and shall have no responsibility for it, including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable.
You may be charged fees by the third-party service provider. SwapRocket is not responsible for any third-party services' fees. You are solely responsible for your use of the third-party service, and you agree to comply with all terms and conditions applicable to any third-party service.
9Intellectual Property
All our intellectual property assets ("IP") including but not limited to all copyrights, trademarks, patents, service marks, trade names, software code, icons, logos, characters, layouts, trade secrets, buttons, color scheme and graphics are protected by local and international intellectual property laws and treaties.
We hereby grant you a limited, nonexclusive and non-sublicensable license to access and use our IP for your personal use only. In any case, you may not alter, modify, reproduce, distribute or commercially exploit any materials, including text, graphics, video, audio, software code, user interface design or logos.
10Communications
You agree and consent to receive electronically all Communications that SwapRocket may send in connection with your use of our Services. "Communications" means any communication, agreement, document, receipt, notice and disclosure. You may withdraw your consent to receive electronic Communications by sending a withdrawal notice to support@swaprocket.io. If this is the case, you waive your right to plead ignorance. If you withdraw consent to receive electronic Communications, SwapRocket may suspend or terminate your use of the Services.
11Limitation of Liabilities
Except as expressly provided to the contrary in writing by Us, our Services are provided on an "As is" and "As available" basis. WE EXPRESSLY DISCLAIM, AND YOU WAIVE, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO OUR SERVICES.
Exchanges via our Services cannot be canceled by SwapRocket. Therefore, check the details of your exchange before confirming. SwapRocket is not responsible for your crypto assets once they have been sent outside of the Services. Moreover, SwapRocket doesn't guarantee the uptime of the exchange.
To the maximum extent permitted by applicable law, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF SWAPROCKET (INCLUDING OUR DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES AND AGENTS), WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE SWAPROCKET OR TO THESE TERMS EXCEED THE FEES PAID BY YOU TO SWAPROCKET WITHIN 3 MONTHS IMMEDIATELY PRECEDING THE DATE OF ANY CLAIM GIVING RISE TO SUCH LIABILITY.
12No Offer of Securities
SwapRocket takes all possible measures to integrate and exchange only those digital coins and digital tokens and other types of digital mediums of exchange that cannot be classified as "security" by SEC or other competent national authorities.
The responsibility for the fact that the crypto asset cannot be treated as "security" lies with the owner of digital token and/or digital coin. SwapRocket reserves the right at its sole discretion to prohibit and discontinue any exchanges with the token or the coin if there is any risk or indication that such token and/or coin can be treated as "security".
13Termination of the Terms
We reserve the right to terminate these Terms and delete your account and registration in the following cases:
- If for any reason We decide to discontinue to provide the Service, by providing at least 3 calendar days' notice
- If We believe that you have breached any of the terms of these Terms, immediately without notice
- If We decide to terminate our Services, immediately without notice
SwapRocket may suspend or terminate your account or use of the Services, or the processing of any crypto asset transaction, at any time if it determines in its sole discretion that you are accessing the Services from a Restricted Location or are violating any part of these Terms.
14Applicable Law; Arbitration
You and SwapRocket agree to arbitrate any dispute arising from these Terms or your use of the services, including disputes in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents.
You and SwapRocket agree to notify each other in writing of any dispute within 30 days of when it arises. Notice to SwapRocket must be sent to support@swaprocket.io.
Any dispute between the parties will be governed by these Terms and the applicable laws, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction. Whether the dispute is heard in arbitration or in court, you will not commence against SwapRocket a class action, class arbitration, or representative action or proceeding.
15Miscellaneous
These Terms contain the entire agreement, and supersede all prior and contemporaneous understandings between the parties regarding the Services.
In the event of any conflict between these Terms and any other agreement you may have with SwapRocket, the terms of that other agreement will prevail only if these Terms are specifically identified and declared to be overridden by such other agreement.
Our failure or delay in exercising any right, power or privilege under these Terms shall not operate as a waiver thereof.
The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall remain in full force and effect.
You may not assign or transfer any of your rights or obligations under these Terms without prior written consent from SwapRocket. SwapRocket may assign or transfer any or all of its rights under these Terms, in whole or in part, without obtaining your consent or approval.
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Our support team is ready to help clarify any points